FAQ

Got questions? Good: we got answers.

How can I suggest new features?

Here at Snipcart, we value collaboration, a lot. We welcome any kind of feedback with open arms. What we’re saying is this: if you’re thinking about an amazing (or simply useful) feature we haven’t added yet, tell us! Here’s how you can reach the team:

UserVoice

Once you’ve signed up on our website, click on the Feedback & Support menu item in the Snipcart administrator dashboard. With UserVoice, you’ll be able to submit feature suggestions, look up what other users have already suggested we do with Snipcart and vote for the ones you believe are worthy of our attention. If you haven’t signed up yet (say, what are you waiting for?), you can provide feedback directly through our public UserVoice forum.

Email

You can drop us a line at geeks@snipcart.com using “Feature Request” as the email subject. You can expect an answer from us within 24 hours business days for feature requests, though usually we answer during the following 2 or 3 hours. Please note that we’re located in Québec city, so we’re on Canada’s Eastern Time Zone (also, we do sleep sometimes).

Social media

You can send a tweet our waypost on our wall or send us a Facebook message.

The more a feature is requested, the more it becomes a priority for us to integrate. Unless your suggestion isn’t aligned with Snipcart’s mission and direction, be sure that it will be considered. The more a request presents an added value for all of our users, the higher it jumps on our priority list.

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